Frequently Asked Questions
Maybe our FAQ’s may help you? If not, please send us a message, this is the best way to contact us.
What are the delivery charges for orders from the Online Shop?
There is a flat $9.90 fee for all orders within Australia. If you would like the express service (made in 2 business days and sent express post), there is an additional $10 fee. This option will be made available to you at checkout.
Which payment methods are accepted in the Online Shop?
There are 4 different ways you can pay; using Paypal, with a credit card (via PIN payments or PayPal), ZipPay or using direct bank transfer.
How long will my order take?
If you have chosen the express service, it will be made for you within 2 business days and sent express post. All other orders currently have a turnaround time of approximately 5-8 business days to dispatch and are sent regular registered post.
What exactly happens after ordering?
Once your order is placed, you will receive an order confirmation email from us. We will review your order and contact you if there are any questions or clarification that we require. We will then commence making the jewellery, and we will email you when it is dispatched. The email will be from Small Business Mum. Sometimes emails go into customers junk mail - look out for your order confirmation, and for your email advising dispatch details.
How will my order be packaged?
We package all of our personalised jewellery necklaces gift boxes. Our bracelets and rings come packaged in velvet pouches.
What sort of materials are your products made of?
Our personalised jewellery range are made with quality sterling silver and solid 9 carat gold. There are some gold fill items in the ‘design your own’ options, but none of our eternity or infinity pendants are made with gold-fill. Gold-fill should not be confused with gold plating, gold fill is an real layer of 14 or 18 carat gold, it is very durable. We can also have the eternity circles made in 18 carat or white gold if required.
How do I compare the different sizes and thicknesses of the pendants?
There are a range of different sizes, and thicknesses to accomodate most peoples’ requirements. You can see a sizing guide that may help you by clicking here.
Do I receive a chain with my order?
All of our pendants come with a complimentary link chain (and some tags include a 50cm ball chain). You will be given the option to switch to a different style or length of chain for an upgrade fee, when you are placing your order.For more information on our chain options, you can look here.
Do you have a pickup option available?
All of our orders are dispatched via Australia Post. In order to maintain good prices, we prefer not to have the overheads of a showroom or shop front.
What are the different stamping fonts?
We can both hand stamp and precision stamp in various fonts. The different font options can be seen here.
Why is there an additional fee for hand stamping?
Unlike the majority of hand stamped personalised jewellery, we do not leave any dents or impressions or scratches on the back. We polish all of our pieces, so they have a beautiful finish on the front and back. We do not believe the dents and impressions add character, we believe they detract from the piece and give is a lower quality finish. The stamping adds character, not the dents!
What is Cremation/Memorial Jewellery?
Cremation jewellery is a beautiful and unique way to remember a loved one. It is a concept that has been adopted around the world, giving a tiny bit of extra comfort to those who have lost a loved one. The pendants are created to hold a tiny remembrance of your loved one inside a beautifully crafted keepsake.
What can I put in my Memorial Jewellery?
Our memorial jewellery are designed to carry tiny amounts of something special and symbolic to you. It may be cremation ashes, flowers from a wedding bouquet or funeral service, tiny amounts of soil from a special place or a small lock of hair. Just to know that you have that something special, securely enclosed in your memorial pendant, may hopefully give you a little piece of mind.
How do I fill my Keepsake Jewellery?
When you receive your memorial pendant, you will also receive everything you need to fill your pendant including detailed instructions and accessories. You will be able to fill the pendant yourself, or by someone else. We have also found that your local funeral director is usually happy to assist.
What are the Memorial Pendants made from?
We have stainless steel and sterling silver memorial pendants available. We do not sell any silver plated jewellery. We are planning to extend our range to include solid gold too.
About Stainless Steel
Stainless steel is not only affordable but it also has the look of sterling silver, yet it is strong, resilient and durable. 316L stainless steel is the highest grade of steel. As a result, it will not become oxidised.
About Sterling Silver
925 is the international standard for sterling silver, sterling silver is the standard for beautiful high quality silver jewellery. It indicates the amount of pure metal in the alloy. There must be a minimum of 92.5% of silver in a piece of jewellery for it to quality as sterling silver, the remainder is made up of other alloys to add strength and durability. It won't wear down the way that silver plating can.
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