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Frequently Asked Questions
Maybe our FAQ’s may help you. If not, please send us a message.
We are currently offering free delivery within Australia on all orders. If you would like the express service (made in 2 business days and sent express post), there is an additional fee.
There are 3 different ways you can pay; using Paypal, with a credit card (via PIN payments or PayPal), or
using direct bank transfer.
If you have chosen the express service, it will be made for you within 2 business days and sent express post. All other orders currently have a turnaround time of approximately 5-8 business days to dispatch and are sent regular registered post.
Once your order is placed, you will receive an order confirmation email from us. We will review your order and contact you if there are any questions or clarification that we require. We will then commence making the jewellery, and we will email you when it is dispatched. The email will be from Small Business Mum. Sometimes emails go into customers junk mail – look out for your order confirmation, and for your email advising dispatch details.
We package all of our personalised jewellery necklaces gift boxes. Our bracelets and rings come packaged in velvet pouches.
Our personalised jewellery range are made with quality sterling silver and solid 9 carat gold. There are some gold fill items in the ‘design your own’ options, but none of our eternity or infinity pendants are made with gold-fill. Gold-fill should not be confused with gold plating, gold fill is an real layer of 14 or 18 carat gold, it is very durable. We can also have the eternity circles made in 18 carat or white gold if required.
There are a range of different sizes, and thicknesses to accomodate most peoples’ requirements. You can see a sizing guide that may help you by clicking here.
All of our pendants come with a complimentary link chain (and some tags include a 50cm ball chain). You will be given the option to switch to a different style or length of chain for an upgrade fee, when you are placing your order.For more information on our chain options, you can look here.
All of our orders are dispatched via Australia Post. In order to maintain good prices, we prefer not to have the overheads of a showroom or shop front.
We can both hand stamp and precision stamp in various fonts. The different font options can be seen here.
Unlike the majority of hand stamped personalised jewellery, we do not leave any dents or impressions or scratches on the back. We polish all of our pieces, so they have a beautiful finish on the front and back. We do not believe the dents and impressions add character, we believe they detract from the piece and give is a lower quality finish. The stamping adds character, not the dents!
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