Frequently Asked Questions
Maybe our FAQ’s may help you? If not, please send us a message, this is the best way to contact us.
What are the delivery charges for orders from the Online Shop?
There is a flat $9.90 fee for all orders within Australia. If you would like the express service (made in 1 business days and sent express post), there is an additional $10 fee. This option will be made available to you at checkout.
Which payment methods are accepted in the Online Shop?
There are 4 different ways you can pay; using Paypal, with a credit card (via PIN payments or PayPal), ZipPay or using direct bank transfer.
How long will my order take?
If you have chosen the express service, it will be made for you within 1 business days and sent express post. All other orders currently have a turnaround time of approximately 3-5 business days to dispatch and are sent regular registered post.
What exactly happens after ordering?
Once your order is placed, you will receive an order confirmation email from us. We will review your order and contact you if there are any questions or clarification that we require. We will then commence making the jewellery, and we will email you when it is dispatched. The email will be from Small Business Mum. Sometimes emails go into customers junk mail - look out for your order confirmation, and for your email advising dispatch details.
How will my order be packaged?
We package all of our personalised jewellery necklaces in beautiful gift boxes. Our bracelets and rings come packaged in velvet pouches.
What sort of materials are your products made of?
Our personalised jewellery range are made with quality sterling silver and solid 9 carat golden gold vermeil (which is a layer of 14 or 18 carat gold over sterling silver), which is very durable.
How do I compare the different sizes and thicknesses of the pendants?
All of the products have the dimensions specified in the product details.
Do I receive a chain with my order?
All of our pendants come with a complimentary link chain. You will be given the option to switch to a different style or length of chain for an upgrade fee, when you are placing your order. For more information on our chain options, you can look here.
Do you have a pickup option available?
All of our orders are dispatched via Australia Post. In order to maintain good prices, we prefer not to have the overheads of a showroom or shop front.
What are the different engraving fonts?
There are 5 different engraving font: round, italics, whimsical, script and monogram. For the products that can be engraved, there is a sample of the engraving styles in the images.
What is Cremation/Memorial Jewellery?
Cremation jewellery is a beautiful and unique way to remember a loved one. It is a concept that has been adopted around the world, giving a tiny bit of extra comfort to those who have lost a loved one. The pendants are created to hold a tiny remembrance of your loved one inside a beautifully crafted keepsake.
About Sterling Silver
925 is the international standard for sterling silver, sterling silver is the standard for beautiful high quality silver jewellery. It indicates the amount of pure metal in the alloy. There must be a minimum of 92.5% of silver in a piece of jewellery for it to quality as sterling silver, the remainder is made up of other alloys to add strength and durability. It won't wear down the way that silver plating can.
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